We will continue to support our customers and there is no need to panic or return anything to retailers: Huawei exec

Huawei will be there with every customer who is currently using its devices. The company is now encouraging customers not to return their devices after Google said it would follow the US order to suspend technology exports to Huawei.

“New Zealanders can have every confidence that their Huawei phones still work with Google Play, and they will continue to receive security and Android updates,” Huawei NZ deputy chief executive Andrew Bowater said this afternoon.

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“We will continue to support our customers and there is no need to panic or return anything to retailers. The phones Kiwis have already bought are not impacted by Google’s announcement and the same is true for all phone in stock with retailers.

“It’s a shame for New Zealand consumers they’ve been caught up in this game, but we’re working through the long term impact of Google’s announcement.

“The main thing to understand is that the products we have sold and are currently selling are not impacted by this announcement.”

Further, Google said yesterday it will continue to support existing Huawei devices.

Meanwhile, the US government has temporarily lifted trade restrictions imposed last week on Huawei, a move pointed at minimizing disturbance for its customers.

The license is set to expire on August 19, 2019, which is 90 days from today. The US said it will evaluate whether to continue the exemptions beyond 90 days.