Meta launches new AI tools and features for WhatsApp Business

Meta has introduced new AI features for WhatsApp Business. The list counts a special AI assistant to share your workload, a verified symbol, as well as better calling facilities for consumers. These tools will roll out gradually in the time ahead.

Let’s explore these new WhatsApp Business AI features one by one.

WhatsApp AI Assistant:

Meta is bringing a new AI assistant to WhatsApp that will improve the business aspects for both customers and owners. It can help you to find new products and interesting tags. It will also quickly respond to your customers’ queries in no time.

The feature will also help in creating ads for Facebook and Instagram. A reminder tool will notify customers regarding the left-out items in the cart or new purchases.

Meta Verified:

WhatsApp Business users will soon get the verification symbol on their names or businesses. It will authorize your business and deliver better protection support. The feature has started rolling out in Brazil, India, Indonesia, and Colombia.

A Call feature for larger businesses:

WhatsApp Business is getting a new ‘one-tap’ call feature for large and important businesses. You can opt for this capability to clear the doubts of customers related to travel arrangements or opening a new bank account. The feature is in the testing phase and will soon reach the app.

These new capabilities will roll out for WhatsApp Business users in the coming days. Make sure to have the latest version of the application to fetch all enhancements.

[Source – Meta]