Dear Huawei, there are many smartphone users still waiting for the EMUI 9 update

At IFA 2018, Huawei announced EMUI 9.0, and now it’s more than 8 months – there are many Huawei/Honor smartphone users still waiting for EMUI 9.0 update to reach their devices.

Huawei has started rolling out the new version of EMUI [9.1] in China, which came pre-installed in the Huawei P30 series, launched back in March 2019.

How to download Android Q beta on the Huawei Mate 20 Pro

At the end of the last month, Huawei announced that its mobile operating system “EMUI” has achieved a new milestone as it’s now reached to 470 million daily active users around the world.

Well, there are so many users complaining that they didn’t get the EMUI 9.0 update yet, including Huawei P20 Pro, Mate 10 Pro, Honor 8X, Nova 3, Huawei P10 Plus, and many more.

We have received more than 200 emails, where users were asking for the EMUI 9.0 update release date in their regions. Around 40 emails from India and 25 from the UK, and remaining from other countries all around the world.

One user from the UK wrote to us:

“Huawei is working on Android Q beta but where is EMUI 9.0 for my P20 Pro. I am disappointed with you Huawei, send me my update”

Another one also from the UK:

“My brother using Android Pie on his Honor 8X but I didn’t get any why? I have the 8X too”

One desperate Honor 8X user from Pakistan wrote:

“Give me update or I will not buy any phone from you”

Another one from India said:

“I have P20 Lite and Honor 9N and I don’t have EMUI 9 update on any of my phone. What are you doing you? When will I get this update?”

And there are so many emails…

Huawei previously responded with this”

“It might take a while for an update to arrive due to the release of the updates in different and separate batches as the IMEI’s are chosen randomly. Also, please be informed that another part that is important when receiving an update depends if the device is unlocked (SIM Free) or locked in a certain network (branded.) Therefore, some users might receive updates and security patches sooner than the others.”

We understand that you are not happy with the update process and I am here to provide some explanations on this. First, the update process is based on many factors (the network operator, the region, model of the phone, type of update, etc) and that’s why the company cannot provide an estimated time or date for a specific update.

How to download and install EMUI 9.1

The roll out process is random, that’s why some devices might receive it earlier and some later. Also, I wanted to assure you that you will receive a notification if you have an update available. From there you will be able to download and install it. The notification will arrive when the update is fully optimized for your device. Also, if there are any security risks or issues, the company will make sure that you will have the patches on time to solve that.

Huawei is doing an outstanding job out there with the EMUI OS. Since its launch in 2012, the operating system keeps evolving over time with EMUI version 5.0 the company enhanced it with a new set of features. With EMUI 8.2 added new technology including GPU Turbo. In EMUI 9 with Link Turbo and with EMUI 9.1 the company introduced its latest file system technology EROFS and new ARK compiler.

Drop your comments if you have received the EMUI 9.0 update or are you still waiting for it?