Huawei urged not to use external protective film on foldable phones

Huawei Mate X3 customers are excited about their new phone but the phone users also want to stay precautions for their expensive device. Huawei has now warned all customers to not apply any third-party screen protective film on their foldable phones.

The company’s CBG CTO, Bruce Lee urged all users of foldable phones to not apply another protective film on the display. Also, never remove the protective film that comes pre-installed with the phone.

The Huawei CTO explained that there are many online retailers that are selling protective films for foldable smartphones. But these aren’t compatible with Huawei devices. Because, Huawei has already summed up several factors of the foldable display including material, thickness, and force on each section of the screen.

If you change the pressure, it could damage the screen life and you may also lose eligibility for a free warranty. If the protective film is damaged, you can go to the after-sales service center to claim your free replacement. According to the details, each Huawei consumer has at least two chances to replace the protective film for free for their foldable phone.

Furthermore, Huawei customer service also responded to this matter.

“Folding screen mobile phones use flexible screens, and they come with a specially designed special protective film at the factory. Please do not tear off or paste other protective films by yourself, otherwise, the screen will be out of warranty. There are relevant reminders on the warm reminder card in the product packaging box and the interface such as the first boot of the smartphone.”

Accidental peel-off:

There are some common misconceptions among first-time foldable phone users. These include accidental protective film removal, which causes damage to the entire phone.

However, Huawei is actively campaigning in order to inform users to not take such steps. Yet, consumers need to be more precautionary not to take any unnecessary steps.